How can you offer lounges at such a low price?

Our Lounges are no different to other quality products that you'll find in your large department stores, we have just structured our business without the need for the department store price tag. We have minimal over heads, so you only pay for the lounges and our great customer service.

 We sell online – We are a streamlined business, not your local furniture store.  Our volumes and business structure allows unsurpassed efficiencies. We pass the savings to our customers being you, which is a “Win-Win” situation for both of us. 

 No flashy showrooms – leasing, resourcing and managing a flashy showroom cost money which adds to the price of the Lounges. We don't pass on the costs associated with this the expense which can add up to an additional 60% to the overall price of the lounges. 

 We only hold a month’s stock at a time – As we don't hold the same range and style throughout the year and constantly updating our Lounges, we are able to cut costs further by not having large warehouse space and associated rental costs.

 No middle man - This saves money and time. It also allows us to better control supply and quality.

 Real Customer Service – We are passionate about our customer service. Replying to your queries in a timely fashion, allows us to provide you with the answers need to make that decision to by with us, to track your shipping and respond to your inquiries more efficiently. This guarantees a level of service that surpasses all other stores, consistently, while making sure we are able to manage our whole team’s workflow effectively. 

 

What is the difference between Lounge Out & other stores?

  • We offer our customers a FREE, FAST and RELIABLE home delivery service.
  • You won't pay for overstaffed, fancy showrooms and expensive advertising campaigns. We estimate this saves you 60% on your new sofa when compared to the traditional furniture stores.
  • You won't have to wait 8-12 weeks for your new sofa. If your sofa says it's in stock then we can deliver it to most locations in under 7 business days.
  • Your purchase helps to protect the planet, we plant 10 trees for every sofa sold.
  • You will receive superior customer service backed by outstanding verified customer reviews.
  • We are a rapidly growing Australian company that cares deeply about your experience, your new sofa and our impact on society and the environment. 

 

Can I trust your organisation?

Yes, you can, and we even make it easy for you to verify us independently. All our information is publicly available for you to verify. We dispatch from a number of our warehouse based in Australia.

Our sites payment facilities are encrypted by 256 bit SSL encryption, so you can be confident that your personal details are safe.

 

Is delivery really FREE?

YES, IT IS! Here at Lounge Out, we want your transaction to be as simple as possible, providing a FREE, FAST and reliable home delivery service (to selected areas only). Note, bulky items might incur additional delivery costs due to the size and weight of the item. Please check with our friendly staff before placing an order. 

After your order has been placed our friendly staff will call you and arrange a suitable delivery time. We pride ourselves on customer service and will try and deliver your new Lounge at a convenient time.

We offer FREE, FAST and hassle-free home delivery to Adelaide, Brisbane, Melbourne, Perth and Sydney areas. For anywhere else, please contact us first so that we can advise if we are able to deliver and if there is an additional charge.

Most deliveries are FREE and FAST within 1-7 business days, however if you live out of the way it could take longer. Some deliveries are made via couriers. When this happens, please assist the driver to remove the sofa from his truck or van.

 

My area is not showing up at checkout, can you still deliver to me?

To see if we deliver to your area and what it will cost (most likely nothing at all!), please provide us with your post code so we can check to see if we are able to deliver to your suburb and if there is an additional cost associated with your delivery.

We will always call you well in advance. Once at your address, our professional delivery driver's will place the lounge at your door, for insurance reasons the delivery drivers are not always able to enter your home and bring your sofa inside. Therefore, if you need it brought into your home it is best if you arrange this prior to the delivery day. The best option is to be there when your lounge is delivered.  

Note that our lounges generally come in two or three large boxes. The boxes are large and heavy. Our Kingston Lounges (one of our biggest) has a 55kg, 52kg and a 28kg box.

Please contact our friendly staff you have specific questions about your lounge being delivered and how to get it into your ideal room.

 

Do your products come with a warranty?

Yes, Lounge Out offers you a 12-month warranty on all products purchases. 

 

Assembly

Assembly can vary from sofa to sofa. Please refer to the product page for information. If assembly is required instructions and tools are always provided. 

 

Can we assemble our own lounge?

Yes, this is hassle free and quite simple. Each lounge comes with assembly instructions and tools. It takes less than 1 hour to assemble your new sofa. Several of our lounges now have videos showing how quick and simple assembly is.

 

How can we pay?

  • PayPal
  • Visa
  • Master Card
  • American Express
  • Afterpay
  • Laybuy
  • Zippay
  • Zipmoney
  • Humm

 

Can I choose my configuration?

In most cases, Yes. Most of our corner lounges and sofas have been designed so you can configure them in both right hand and left hand facing configurations. This means if you move or want to rearrange the room your lounge or sofa can be quickly changed to your requirements.

Please note that this applies to most sofas and not all. For more information refer to the description on the sofa product page. Alternatively, you can always contact us with any queries you may have.

 

What if I want to cancel my order?

Change your mind after placing an order? That's not a problem. Orders can be cancelled as long as they have not been prepared for delivery by our delivery partners. To cancel your order, simply contact our friendly staff and we will arrange the refund of your order. In some cases, a restocking fee and delivery fee may apply if you cancel your order after it has been picked up for delivery.

 

What if I want to return my delivered item?

We guarantee your complete satisfaction and want to make sure you are happy with the purchasing experience. If you have changed your mind on an item, no problem - we make returns easy.

You can return your product within 14 days of delivery. To be eligible for return, sofas must have tags attached, be in their original, sealed factory wrapping, and be in sanitary condition, clean and free of damage, burns and stains of any kind. 

To get the item back to us you will have to carefully repack the item in the original packaging material, arrange and pay for the restocking fee and return shipping. The item must then arrive at our warehouse within 14 days of the initial delivery date.

We will then refund you the total sale price less restocking fee/freight costs via the same method you used for the initial payment.

We do our best to make your delivery successful. However, sometimes issues may arise that are beyond our control. If you need additional assistance, please reach out to our Customer Care team within 48 hours of delivery.

 

What is Pre-order and how does it work?

Due to the popularity of our sofas, we can no longer keep up with demand. We have tried our best to keep our warehouses full, however some sofas sell out as soon as they arrive or in some cases even before!

Regular furniture companies would raise their prices to steady the demand. However here at Lounge Out we stand by our founding guidelines to keep our quality sofas affordable. 

We introduced Pre-order so that customers don't miss out on the sofas they love. Please send our Sales Team a message on the contact us and we will provide you with details as to when this item will be availabe for purchase. As soon as the sofa arrives at our warehouse we will contact you for payment and delivery. In most case's delivery is in under seven business days.

If you have any further queries please don't hesitate to email us with your questions or concerns and we will endeavor to respond in a timely manner guaranteed.